SecondBite | FareShare
Donor Charter

SecondBite box with FareShare meals

SecondBite | FareShare Donor Charter

Our Commitment to You


At SecondBite | FareShare, everything we do is made possible because of you, our donors. Your generosity allows us to rescue surplus food and deliver nutritious meals to vulnerable Australians. We are committed to honouring your support with the highest standards of integrity, transparency, and respect. This Donor Charter outlines what you can expect from us.


  1. We Respect and Appreciate You

Every donation you make matters. Your kindness directly helps people in need, and we are truly grateful for your support.


  1. We Will Be Transparent and Accountable
  • We promise to use your donation wisely and efficiently to work towards our shared vision of an Australia without food insecurity.
  • You can count on us to manage our finances with integrity and to keep you informed about how your support is making a difference.

  1. We Protect Your Privacy
  • Your trust means everything to us. That’s why we handle your personal information with care and in line with all relevant privacy laws.
  • We will never share your details with anyone without your consent.

  1. We Will Keep You Informed and Engaged
  • We’ll share regular updates so you can see the impact you’re having—through real stories of people whose lives you’ve helped change.
  • You’re in control of how and when we contact you, and you can update your preferences or opt out at any time.

  1. We Fundraise with Integrity
  • We follow ethical, best-practice fundraising standards and always aim to treat you with the respect and honesty you deserve.
  • We’ll acknowledge your gifts promptly and provide receipts in line with all legal requirements.

  1. You Have a Say
  • You have the right to ask questions about how your support is used and to learn more about the programs you’re helping make possible.
  • If you ever decide to change or stop your support, we will respect your decision and act quickly on your request.

  1. We Welcome Your Feedback

Your thoughts, questions, or concerns are always welcome. We’re here to listen and improve. Please reach out anytime at 1800 263 283 or email us at fundraising@secondbite.org.

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